CUSTOMER SERVICE POLICY (PQRSF)
GLOWÉE
Glowé Beauty S.A.S.
Version 1.0
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1. OBJECTIVE
The purpose of this Policy is to establish the procedure by which GLOWÉE receives, manages, and responds to Petitions, Complaints, Claims, Suggestions, and Compliments (PQRSF) submitted by its customers or users.
Our commitment is to offer respectful, clear, timely service aimed at consumer satisfaction.
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2. CHANNELS OF ATTENTION
Customers can contact GLOWÉE through the following official channels:
Email:
BEAUTYGLOWE7@gmail.com
Customer Service WhatsApp:
(Will be updated once the official channel is enabled).
Service Hours:
Monday to Friday from 9:00 a.m. to 6:00 p.m. (Colombia time).
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3. TYPES OF REQUESTS
Through our customer service channels, users can submit:
* Information requests.
* Inquiries about products or orders.
* Complaints related to the service received.
* Claims regarding orders, payments, or products.
* Warranty requests.
* Requests related to exchanges or returns.
* Suggestions to improve our products or services.
* Compliments to the GLOWÉE team.
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4. SERVICE PROCEDURE
Each request will be registered and analyzed by the customer service team.
When necessary, we may request additional information to properly understand the case and provide a complete response.
Responses will be issued within a reasonable timeframe and in accordance with Colombian legislation when specific terms are established.
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5. SERVICE PRINCIPLES
GLOWÉE will provide its customer service based on the following principles:
* Respect.
* Transparency.
* Good faith.
* Confidentiality.
* Agility.
* Quality of service.
* Continuous improvement.
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6. CUSTOMER INFORMATION
The information provided during the handling of a PQRSF will be processed in accordance with GLOWÉE's Privacy and Personal Data Treatment Policy.
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7. CONTINUOUS IMPROVEMENT
Received requests may be used in an aggregated manner to identify opportunities for improvement in our processes, products, and shopping experience.
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8. UPDATES
Glowé Beauty S.A.S. may modify this Policy when necessary to adapt it to legal, regulatory, or operational changes.
The current version will be published on the official website.
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9. CONTACT
For any request related to this Policy, the consumer may write to:
BEAUTYGLOWE7@gmail.com
